Skip to primary navigation Skip to content Skip to footer

General Terms and Conditions


Group rates apply to groups of 20 or more, upon reservation.


For group bookings, all requests made by telephone must be confirmed in writing and accompanied by a deposit of 30% of the total price.
The balance must be paid on boarding.
Vouchers can be accepted, provided payment is received within 8 days.

For foreign countries, we accept any form of payment, subject to the addition of any collection fees.


Cancellations received less than 48 hours before the scheduled date will be billed in full.

None of our activities are refundable.


Meal Cruises are payable at the time of booking.
They can be changed up to 72 hours in advance. They are non-refundable.


Gift vouchers are valid for the entire season for which they have been issued. If they are not used, they cannot be reimbursed.


The company reserves the right to cancel or modify programs if climatic, technical, nautical, administrative or other conditions beyond our control so require.
The company shall not be liable to pay any compensation.


As the company sails on a natural site, it cannot be held responsible for water levels.
Photos are not contractual.


The company is licensed for tourism under prefectoral decree no. HA 025 96 0007.
It has taken out a policy with AXA Assurances, rue Pasteur, 25500 Morteau, covering the consequences of its professional civil liability, in accordance with the provisions of law no. 92 645 of July 13 1992.
The financial guarantee required by the same law is provided by Crédit Agricole, avenue Elisée Cusenier, Besançon.
BATEAUX DU SAUT DU DOUBS ET DE BESANCON is responsible for the organization of services booked and confirmed as part of a package.
However, each organization managing the sites and services concerned remains individually liable under civil and criminal law within the scope of its activity.


In the event of a dispute, the courts of BATEAUX DU SAUT DU DOUBS ET DE BESANCON’s registered office shall have exclusive jurisdiction.


1. General terms and conditions

These general terms and conditions of sale apply to the reservation by any commercial company (hereinafter referred to as the Customer) of tickets giving access to the “Petit Train de Besançon” (hereinafter referred to as the PTB) with the company “Bateaux du Saut du Doubs” (hereinafter referred to as the Company).

Any deviation from these general terms and conditions of sale requires the prior written consent of Bateau du Saut du Doubs (hereinafter referred to as the Company).

2. Promotion of the PTB

The PTB is the property of the Company, which alone is authorized to promote it to end customers.

Any communication relating to the PTB by a third party is subject to the payment of a fixed annual fee determined by the Company in return for the use of the image of the PTB and the name “Petit Train de Besançon” by the third party.

Any communication relating to the PTB, without the Company’s approval, will engage the Customer’s responsibility and will make it impossible for the Company to satisfy the Customer’s reservation requests.

3. Commission on sales

Unless otherwise agreed with the Company, the marketing of the PTB’s offer, and consequently the reservation of tickets by a commercial company, implies the latter’s prior written acceptance of the payment to the Company of an end-of-year commission corresponding, unless otherwise agreed, to 7% excluding tax of the sales excluding tax generated by the marketing of tickets by the Customer, in addition to the entrance fee.

No later than October 31st of each calendar year, the Customer will send a statement of sales generated by the sale of PTB tickets.

On receipt of this statement, the Company will issue a sales commission invoice, payable on receipt.

This commission is intended in particular to remunerate the Company for its investment in the PTB and to cover part of the PTB’s operating and promotional costs.

The company may require the production of any documentary evidence enabling it to verify the statement sent by the Customer.

4. Reservation request

To enable the Company to draw up its offer and organize the PTB activity, the Customer must inform the Company, no later than 60 days before the reservation date, of the desired reservation date, time, desired route and number of participants.

This request must be made by any written means enabling its author to be identified and dated.

Any request that does not comply with the above formalities will not be considered by the company.

5. Offer

Within 30 days of receipt of the reservation request, the Company will draw up its offer.

The Company will inform the Customer of the availability of the PTB on the desired dates within 30 days.

As the PTB is one of the Company’s own resources, the Company will systematically give priority to seat reservations made directly with the Company, regardless of the date of the direct reservation.

Unless otherwise stipulated in the offer, the company’s offer is valid for 7 days.

In the absence of acceptance by the Customer within this period, the Company no longer guarantees the availability of the seats covered by the offer.

6. Orders

The customer’s order must be sent by any written means within 7 days of the offer being issued.

Unless otherwise stipulated in the offer, it must be accompanied by full payment for the tickets covered by the reservation.

In the event that an order is placed more than 7 days after the offer is issued, and the tickets are totally or partially unavailable, the company will reimburse the customer for any sums unduly paid.

7. Conditions for issuing the offer

The Company is not obliged to issue an offer to a customer who does not comply with these general terms and conditions and/or who is detrimental to the image of the PTB or the Company.

The Company may make the issue of an offer subject to the provision of a guarantee in the case of new customers, risks of non-payment or customers who have already failed to fulfil their contractual obligations to the Company.

8. Cancellation

In accordance with article L121-20-4 of the French Consumer Code, tickets are not subject to the right of withdrawal.

All ticket purchases are final and cannot be retracted by the Customer.

All tickets purchased cannot be taken back or reimbursed.

9. Liability

Ticket reservations and visits aboard the PTB are made under the sole responsibility of the Customer.

The company may not be held liable for any indirect or consequential damage suffered by the Customer as a result of the performance or non-performance of an obligation by the company, such as loss of profit, loss of opportunity, loss of clientele, financial or commercial loss.

The Company may not be held liable in the event of contractual non-performance attributable to the Customer or to an unforeseeable or insurmountable event, or to a case of force majeure.

10. Terms of payment

The company’s invoices are payable by any means at the company’s registered office.

In the event of non-payment, or late payment, the Customer shall be liable for a late payment penalty by applying to the sums due an interest rate equal to 3 times the legal interest rate.

In addition, the customer is liable to pay a flat-rate indemnity of €40 for collection costs.

The company may request additional compensation if the collection costs incurred exceed the amount of this fixed indemnity.